Refund policy

RETURNS

Items must be returned within 30 days of receiving your order.

Items must be unworn or unwashed. Items must have all tags attached.

Returns will be processed within 3-5 days of receiving the returned items. 

Items must be in perfect condition and of the same item to receive a refund.

Refunds will be issued within 3-5 days of receiving the returned items.

Unfortunately, we do not refund postage/shipping charges on US orders.

To start a return, you can contact us at support@dreamgirlzkollection.com with the subject line: REFUND. 

There will be a $10 fee to return your items to cover shipping.

We are NOT responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items.